I suspect that working usb devices are only those that somewhat "negotiate" a fallback to usb2 in case of an usb3 protocol failure WD refuse to give support about this weird firmware bug Do you have an USB2 hub handly ? I’m pretty sure that connected using an USB2.0 hub (with degraded performance of course) it can be recognized correctly. October 24The problem seem to be limited to ALL Usb3.0 devices. !(upload://j3qjYWw757dQDJZ0yeQstCyhPRl.png "Paolo_Marani") Paolo_Marani Worse if people don't open up a support case and submit their logs to WD support, WD cannot properly investigate or compile data to help determine what might be causing this strange issue that some of us have experienced. That is part of the problem here, its not consistent problem every single person experiences or people with certain specific USB external hard drive models seem to experience. For what ever reason a Seagate 1TB hard drive in that docking station wouldn't mount properly from time to time with the My Cloud, yet a 500MB and 250MB SATA hard drive would mount without issue every single time. On the second USB 3.0 device (a cheap no name docking station from Amazon) it was hit or miss with certain SATA hard drives on being mounted properly by the My Cloud. Since then no problems with that USB 3.0 drive and the My Cloud. In my case I have two USB 3.0 devices, one (a Toshiba Canvio external hard drive) wouldn't properly mount or be seen by the v4.x version My Cloud until I deleted all the partitions, created a new single partition then formatted it. While it may be limited to those devices using the USB 3.0 protocol, For some users they don't have problems with attaching a USB 3.0 device to their My Cloud. I've sent logs to WD, but got no reply so far.Ībout the hit and miss… in case of a driver internal exception, usb3 appear to get into a nonworking state, where no devices are detected, UNTIL a poweroff cycle is performed (an hot reboot may not been effective to restore usb ports)… after a full reboot, port usually restart to work, but my devices are recognized as 0kb free, irregardless of formatting To unsubscribe from these emails, click here. Also I did reset the cloud with power down time of more than 40s It keeps showing the disk as having size of 0 Kb !!! October 24I reformated (NTFS) my 1Tb USB drive and had no result. !(upload://yZtMs1BsSZBB5g0UswESDOPDWff.png "anfried") anfried Visit Topic or reply to this email to respond. It keeps showing the disk as having size of 0 Kb !!!ĭid you try deleting the partition(s) of the external USB drive, then creating a single new partition then formatting it for NTFS?. I reformated (NTFS) my 1Tb USB drive and had no result.Īlso I did reset the cloud with power down time of more than 40s !(upload://sEuXIZrQ4MObNzNpK1gG9uwZnMe.png "Bennor") Bennor Oggetto: M圜loud 4TB - Cant recognize external USB3.0 HDD Linux logs have evidence of driver exceptions, not file system exception I did, also reformatting low level wiping out partition table. Worse if people don’t open up a support case and submit their logs to WD support, WD cannot properly investigate or compile data to help determine what might be causing this strange issue that some of us have experienced. For what ever reason a Seagate 1TB hard drive in that docking station wouldn’t mount properly from time to time with the My Cloud, yet a 500MB and 250MB SATA hard drive would mount without issue every single time. In my case I have two USB 3.0 devices, one (a Toshiba Canvio external hard drive) wouldn’t properly mount or be seen by the v4.x version My Cloud until I deleted all the partitions, created a new single partition then formatted it. While it may be limited to those devices using the USB 3.0 protocol, For some users they don’t have problems with attaching a USB 3.0 device to their My Cloud. The problem seem to be limited to ALL Usb3.0 devices.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |